Shipping Policy

Processing and Shipping:

All items are processed and shipped from Los Angeles, California.
Orders placed on a business day before 6 PM PST will be processed the same day.
Orders placed after 6 PM PST will be processed the following business day.
All items can be expected to ship within 3 business days from the date of order.

Domestic Shipping:

International Shipping:

International orders will be subject to shipping charges, taxes, duties, fees, and customs based upon the destination and the item(s) purchased.
International customers are responsible for all import duties and taxes that may be levied by their local government upon delivery.

Shipping Notifications:

Once your order is shipped, you will receive a shipping confirmation email with tracking information.

Lost or Stolen Packages:

We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order.
Upon inquiry, we will confirm delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.

Exchanges and Store Credits

Refunds:

Tendler does not offer refunds. We are, however, happy to assist you should you wish to exchange your order or receive store credit.

Exchange Policy:

All exchanges must be initiated within 3 days of receipt of product(s).
To initiate an exchange, please submit an inquiry using the contact button with the subject line "Exchange: [order number]" and the items you wish to exchange in the body of the email.
Returned packages must be sent to Tendler within 72 hours of exchange initiation.
The customer is responsible for insurance and shipping fees for returns/exchanges.
Tendler reserves the right to refuse an exchange if the item received is determined to be damaged in any way.
All merchandise must be unworn, unaltered, and the original packaging must be intact.

Store Credit:

To request store credit, please submit an inquiry using the contact button with the subject line subject line "Store Credit: [order number]" and the items you wish to exchange for credit in the body of the email.
Store credits will be issued once the returned item is received and inspected by our team.
Store credits are valid for 1 year from the date of issuance.

Condition of Returned Items:

Tendler is not responsible for the maintenance of your merchandise and will not accept returns or exchanges for any items damaged by exposure to water, mistreatment, sweat, fragrance, cosmetic, or beauty products.
All items undergo quality control and are closely inspected prior to shipping; however, should you receive a damaged product, please contact us within 24 hours of receipt with detailed photos and your order number.

By placing an order with Tendler, you agree to the terms of this Shipping and Exchanges policy.

Ordering:

How do I place an order?
Simply browse our website, add items to your cart, and follow the checkout process.
Can I change or cancel my order after it’s been placed?
Orders can be modified or canceled at any time prior to shipping by contacting customer service.
What payment methods do you accept?
We accept all major credit cards and PayPal.
Do you offer gift cards?
Yes, we offer electronic gift cards that can be purchased through the online shop on our website.

Products:

How can I find my size?
Refer to our size guide available on each product page.
Do you offer custom or personalized items?
At this time, we do not offer custom or personalized items but please contact us should you feel an exception be made.
What materials are your products made from?
All materials used for our products, excluding metals and leathers, are made from 100% recycled materials. Review product descriptions for further information.
How should I care for my Tendler clothing?
Please refer to the care instructions provided on the product label and our website.

Account:

How do I create an account?
Click on the "Join Us" button on our website and fill in the required information.
What are the benefits of creating an account?
Benefits include faster checkout, order tracking, and access to exclusive promotions.
How do I reset my password?
Click on the "Forgot Password" link on the login page and follow the instructions to reset your password.
How can I update my account information?
Log in to your account and go to the "Account Details" section to update your information.

Policies:

What is your privacy policy?
Our privacy policy can be viewed by clicking the “privacy and cookie policy” link.
Do you have a warranty policy?
We do not offer warranties, but we stand by the quality of our products and will assist with any issues.

Other:

Where are you based out of?
Our headquarters is based in Los Angeles, California.
Do you have a physical store?
Currently, we operate exclusively online.
Can I purchase wholesale or in bulk?
For wholesale inquiries, please contact us at contact@tendler.world.
How can I stay updated on new products and promotions?
Subscribe to our newsletter and follow us on social media.
How can I contact customer service?
You can reach us via email at contact@tendler.world or through the contact form on our website.